Community Summit

Thursday, June 28, 2012 – 10am – 4pm

Community Summit, June 28, 2012 in San Francisco’s Moscone Center, brings together online community management gurus for a detailed discussion and networking with a look at the best practices in community management and community relations in the age of social media.  Leaders in the space will share their expertise on a range of topics.

Bring your top community management issues and learn from the best. If you’re passionate about community management, we look forward to you joining us. Oh, and don’t forget to Facebook, Google+ and Twitter about the show.

Register now for only $99 until June 22nd.

Building Community Through Internal and Social Engagement
- Best practices
- Education and engagement
- Creating communities from the beginning
- Range of Tools
- Globalization and foreign languages
- Events, discussions, contests
- Customer support

The Revenue Monster: The role of Community Relations in Monetization and Sales
- Maintaining a balance
- Conversion and up-sell
- Happy customers
- Not another pitch

Managing Social Media to Build Community
- Creating scalable community models
- Community forums, twitter and other areas outside of your control
- Can you really build community in social media?
- Why community in an age of social media?
- Gamification
- Tools of the trade, make your life simpler
- Metrics and measurement

Public Relations, Marketing and Community
- Communications leads
- Building buzz
- What to do with the media
- Spin
- Encouraging community
- Brand management
- Resolving conflicts, crisis management

Community Summit speakers include:

Will Chase - High Priest of Propaganda, Burning Man

Melody Chu - Director of Customer Support, Mixbook

Alan Dunton - Partner , TriplePoint PR

Tiffany Gaines - Lead Community and Social Media Manager, Voxer

Maya Grinberg - Chief Evangelist, Wildfire

Robin Harper - VP, Customer Strategy, Catch.com

Kristen McGorry - Head of Community, Maxis

Ron Meiners - Director of Community, Sims, Electronic Arts

Izzy Neis - Vice President of User Engagement, Fight My Monster

Terry Redfield - CCO/Founder, Real Life Plus

Erik Reynolds - Sr. Director Public Relations, EA Maxis, Electronic Arts

Ellen Steuer - Community Management and Social Design Consultant, formerly Gazillion, Disney

Ingrid Vining - Community Manager, Skylanders Universe, Activision

Rich Weil - VP of Client Services, Metaverse Mod Squad

Regine Weiner - Vice President of Professional Services, Metaverse Mod Squad

Sarah Wulfeck - Digital Media Consultant, Formerly National Producer and Social Media Strategist for CBS News

Register Now